Shipping & Return Policy
At Zephyr Garden, we strive to provide you with a seamless and enjoyable shopping experience, extending our commitment to quality and service through our shipping policy. Please take a moment to review the details below to understand how we handle the shipment of our premium rose plants.
SHIPPING AND PROCESSING:
- Orders are typically processed within 5 business days after payment confirmation.
- During peak seasons or promotions, processing times may be slightly extended.
- Shipping rates are calculated based on the weight of your order and the delivery location.
- You can view the shipping cost before completing your purchase during the checkout process.
- We partner with UPS and USPS to ensure the safe and timely delivery of your rose plants.
- You will receive a shipping confirmation email with a tracking number once your order is dispatched.
- We currently ship within the United States.
Estimated Delivery Times
- Domestic orders: 2-7 business days from the date of dispatch.
- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
- You can also track your order by logging into your Zephyr Garden account and navigating to the Order History section.
- We will keep you informed about the status of your order through email notifications.
- In case of any delays or issues, our customer support team will promptly reach out to you to provide assistance.
- Please ensure that your shipping address is accurate and complete.
- Zephyr Garden is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
REFUNDS, RETURNS AND EXCHANGES:
Due to the nature of the goods, we do not accept returns at this time.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us here https://zephyr-garden.com/pages/contact.